Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Cancellation Policy
How can I cancel my order?
Cancellations will be considered as long as your order has not been shipped and your amount will be refunded back to you via the original mode of payment.
Please note that cancellation request for the personalised or custom / special made-to-order items will be allowed as long as the order has not been processed.
Request you to please contact customer support at business@leatherlily.com as soon as possible with your order number.
Refunds
If you’re not completely happy with your purchase, we offer a hassle-free refund process.
Within 30 days of your purchase, you can request a refund. Just provide your proof of purchase, and we’ll swiftly process your refund.
Refunds are granted for defective or damaged items or if the service fails to meet agreed-upon standards.
We do not refund shipping costs or non-refundable items.
Refunds are processed within 7-14 business days.
We aim to make your shopping experience worry-free, and our refund policy reflects that commitment. If you have any questions or need assistance, our customer support team is ready to help.
Warranty
We stand behind the quality and durability of our products. Our warranty policy is a testament to our commitment to customer satisfaction.
We offer a 1-year warranty, which covers manufacturing defects and faulty workmanship.
If any issues arise, contact our customer support team, and we’ll promptly repair or replace the item.
Defective items will be repaired within a 15-60 days timeframe.
This warranty does not cover leather damage from misuse, negligence, or accidents.
Need help?
Contact us at business@leatherlily.com for questions related to refunds and returns.